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Posted: Monday, December 11, 2017 12:09 AM

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As a Bilingual Service Associate, you will help and work with customers and members to improve their health, w, ll-being and sense of security. The primary role of Bilingual Service Advocate responds to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email. Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries. Principal Duties and Responsibilities: Answer and handle telephone calls described in the call programs, to identify, process, and resolve inquiries Research, document, and attempt to resolve all inquiries during the call Identifies and resolves problems in a timely fashion following established guidelines and follows through to customer resolution Responsible for documenting calls in the specific business system Responsible to work cases assigned to agent to resolve members inquiries Minimum Job Requirements: (Education, Experience, Skills) High School Diploma or equivalent required, Associates or Bachelor's degree preferred 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer. Knowledge of Medical Terminology a PLUS Excellent written and oral communication skills Ability to perform in a high volume, fast paced call center environment Proven ability to work independently as well as a productive member of a team Exceptional organizational and time-management focus Must be Bilingual (Spanish/English)

Job Requirements:

Minimum Job Requirements: (Education, Experience, Skills) High School Diploma or equivalent required, Associates or Bachelor's degree preferred 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer. Knowledge of Medical Terminology a PLUS Excellent written and oral communication skills Ability to perform in a high volume, fast-paced call center environment Proven ability to work independently as well as a productive member of a team Exceptional organizational and time-management focus Must be Bilingual (Spanish/English) Pharmacy terminology a plus.
Training is 7 weeks and is Monday through Friday from 2:30 p.m. to 11:00 p.m.

After training, you must be available Monday through Sunday from 6:00 a.m. to 9:00 p.m.

About The Job Connection:

The Job Connection-Your employment Source.
NO FEE
The Job Connection was established in January 2000 as a Texas Corporation and is a 100% El Paso owned and operated independent staffing agency. Our firm specializes in temporary staffing, temp to hire staffing, professional recruiting and on-site management. We supply interim and direct hire staff to companies in varying industries from mid-size businesses to Fortune 500 companies.
The Job Connection has a number of satisfied clients and candidates. Our key personnel have over 70 years combined staffing industry experience and are committed to delivering quality customer service and support that their client's have come to expect. In addition to our great company connections, we offer holiday, vacation pay and weekly paychecks.

• Location: El Paso

• Post ID: 17254297 elpaso
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